Hints & Tips

Save time by adding patient call to your dental practice

By September 19, 2018 No Comments

Modern dental practices are increasingly offering more and more high-tech services to their patients. Wifi is now available in most practice waiting rooms and patients can even be sent text messages to remind them about their appointments.

However, it is likely that your practice staff are still having to escort patients to their appointment, or contact reception to ask them to send the patient. This can be very time consuming for staff. For example, if a dentist sees 10-12 patients a day, then this could be more than 20 visits back and forth just to collect patients. This time could be put to better use treating patients or completing other tasks.

One solution to this is to install a patient call system, such as the one available with Envisage Dental TV. Patient call allows you to call patients using the TV screen in your waiting room. The clinician or other staff member can call a patient directly from the treatment room PC with just a few clicks. The patient’s name, clinician’s name and even the room number are then displayed instantly on the screen for the patient to see.

What are the benefits of patient call?

Dental practices who use patient call systems often see a range of benefits to their practice, including

  • Reduced pressure on administration staff – as clinical staff can call patients to their appointment directly then this reduces the workload on reception staff, allowing them to focus on providing better patient services.
  • Reduced waiting times for patients – a reduced workload for both admin and clinical staff means that patients can be seen more quickly, reducing waiting times and improving the flow of patients.
  • Clinical staff have more time with patients – as clinical staff no longer have to leave their rooms to collect and accompany patients from the waiting room then they have more time to treat and care for patients

Educate and inform your patients with waiting room TV

Along with the benefits of patient call, the Envisage Dental TV system can help to educate patients on oral care and ensure they have a better understanding of the different treatments you have available. It can also be used to increase lucrative treatments and over the counter product sales by promoting these in your waiting room.

There are videos in our media library that will allow you to promote teeth whitening, dental implants and various other dental products. Practices can also create their own slides to promote their current opening hours, social media pages or advise them of practice-specific special offers.

All of this can help patients to be better educated about oral care and have a better understanding of the treatments available. This can help to reduce patient anxiety whilst they wait for their appointment.

Find out more information

For more information about Envisage Dental TV with patient call for your dental practice, please contact our sales team on 0114 399 0019, or email sales@numed.co.uk