Like many dental practices, Diamond Court Dental Practice closed in late March due to the coronavirus lockdown. This had a huge impact on the practice and created a lot of uncertainty for both staff and patients.
The practice reopened in early June with a range of new safety procedures and policies in place. Whilst this has taken some adjusting for both patients and staff, Practice Manager Tara Gray is very pleased with how both have adapted to the changes:
“We resumed dentistry on the 8th June with a whole new system of patient entry and exit and lots of new policies and procedures to adhere to. All of our staff have been very flexible, and everyone is doing a marvellous job to help maintain the safety of patients and themselves.”
Using patient call to increase safety for staff and patients
A patient call system allows dentists and other clinical staff to call patients using the TV screen in their waiting room.
Whilst Diamond Court found the patient call system helped improve the efficiency of the practice before COVID-19, after reopening it has had the additional benefit of helping them to maintain many of their new safety procedures. Tara explains the benefits they have seen:
“We have found the patient call system to be excellent in helping with the new safety requirements. It has meant the surgery staff can press the button and remain in their dedicated room whilst preparing for the patient arrival. This reduces the time that it takes to fetch the patient but more importantly the footfall throughout the practice which in effect is making the dentist a very safe place to be for all.”
Diamond Court also benefit from the fact that the Envisage Dental TV patient call is fully integrated with EXACT. This means that patients can be called directly from the patient record within EXACT with a single click, saving even more time for the clinician.
Making use of new COVID-19 media
The practice has also taken advantage of the new COVID-19 media available on our Envisage Dental TV media library to increase awareness of the recent changes at the practice. This includes videos on new social distancing regulations, room cleaning procedures and the use of additional PPE at the practice.
Adding the videos to their screens has helped patients be clear about the new safety requirements and better understand any procedures they should follow. This makes patients feel more comfortable and relaxed whilst attending the practice.
For more information about the Envisage Dental TV patient call system, please give us a call on 0114 399 0019, or contact us here.
And remember, if you are a Software of Excellence user then we are offering a 3 month no commitment free trial of our patient call system for a limited time only.